FAQ

Frequently Asked Questions:

What’s your booking and cancellation policy?
How far are you from the Hawaii Volcanoes National Park?
How far are you from Hilo and Kona International Airports?
How long should we stay? How much time do we need to see the national park?
Should we get a guide for the national park?
Is the lava flowing? Where?
Is breakfast included in the cost of the room?
What weather should we expect while we are there?
Is there air conditioning in the rooms?
Are there restaurants nearby?
Are children allowed?
Which room(s) can accommodate our family of 4?
Do you have a minimum night stay?

1. What’s your booking and cancellation policy?
Upon booking, in order to complete the reservation we do require the full amount due. Our cancellation policy states: if canceled up to 31 days before date of arrival, 85 percent of the total price of the reservation will be refunded. If canceled up to 14 days before date of arrival, 50 percent of the total price of the reservation will be refunded. If canceled within 14 days or in case of a no-show, no refund will be issued. If the room(s) is rebooked, a refund of 100% will be issued.

2. How far are you from the Hawaii Volcanoes National Park?
We are conveniently located 2 miles or 10 minutes from Hawaii Volcanoes National Park.

3. How far are you from Hilo and Kona International Airports?
We are 45 minutes from Hilo International Airport and 3 hours from Kona International Airport.

4. How long should we stay? How much time do we need to see the national park?
With interests in hiking, exploring the outdoors, and volcanoes, most guests stay on average 3 nights. This gives you plenty of time to see the park and potentially see other places on the East Side of Island.

5. Should we get a guide for the National Park?
Tour guides for Hawaii Volcanoes National Park are available, but should be planned one month or more in advance. However, like many national parks, Hawaii Volcanoes National Park is designed to be toured by oneself. There is a visitor center with interpretative rangers, maps, and instructions for safe hiking around the volcano. For help in planning your trip to Hawaii Volcanoes National Park visit http://www.nps.gov/havo/index.htm

6. Is the lava flowing? Where?
The lava is constantly changing. When it is flowing, it’s closer to the town of Kalapana and more than likely on county and private land. Therefore, access to the lava should be done with a tour guide. With that said, there is an eruption site at Kilauea Caldera. At night, you can witness the glow of the lava lake, which is a 10 minute drive from our lodge. To find up-to-date lava information visit http://hvo.wr.usgs.gov/activity/kilaueastatus.php

7. Is breakfast included in the cost of the room?
Yes. Breakfast is included and prepared daily. However, due to Hawaii State Laws pertaining to B&B Inns, we cannot serve hot meals. With that said, the rooms are stocked the day before with fresh fruit, snacks, teas, coffee, and a hot item that you can heat up at your own leisure, using the kitchenette.

8. What weather should we expect while we are there?
The weather changes drastically around the entire island. Volcano Village is cooler with average temperatures in the high 60oF’s to low 700F’s. We do get rain almost every day, but most of the time it’s a light afternoon mist around 3pm. Be prepared and pack a jacket and/or sweater.

9. Is there air conditioning in the rooms?
No. Air conditioning is not necessary in Volcano. Volcano Village is located at 4000ft in the heart of a rainforest. In fact, our rooms have fireplaces for the cooler temperatures at night

10. Are there restaurants nearby?
The town of Volcano Village is quite small. There are three restaurants recommended for dinner and a few lunch spots. Also, there are general stores with drinks and snacks. But it is highly recommended to get snacks, drinks, etc. at the larger food stores in Kona or Hilo.

11. Are children allowed?
Yes, children are allowed but they have to remain under supervision while staying with us. Please note that our nightly room rates are based on double occupancy (except for Mauna Loa – based on 3 guests). Additional guests will result in a $25 fee per night per additional guest. This fee covers the extra cost of breakfast, linens, and cleaning. This fee is applicable to any additional guest regardless of age.

12. Which room(s) can accommodate our family of 4?
Mauna Loa and Haleakala can accommodate a family of four.

13. Do you have a minimum night stay?
Yes. We do have a 2 night minimum requirement. We will make an exception if there is only a single night availability open.